Frequently Asked Questions

Atomic Learning is a subscription-based service, providing access to thousands of short tutorial movies and to a variety of educational resources. Both individual subscriptions and volume purchasing options are available.

• Access for a full year to the package you subscribe to
• Access to all additional tutorials added to that specific Collection throughout the year
• Just-in-time software training
• Valuable educational resources
• Online Newsletter and Tips

A: To utilize Atomic Learning resources, you will need a Web browser with 3rd Party Cookies enabled, and either the Flash or QuickTime plugin.

PC:

• Operating System: Windows XP SP2, Windows Vista, or Windows 7
• Browser: Internet Explorer 8 or Firefox 3 or higher; 3rd Party Cookies must be accepted
• Player: QuickTime Player 6.5.2 or higher (see note about recent versions and closed captioning), or Flash Player 9.1 or higher
• Bandwidth: Minimum 128 kb/s; Recommended 512 kb/s
• Adobe Reader 6.0 or higher
• Java 1.5 or higher

Mac:

• Operating System: Mac OS X 10.4.11 or higher
• Browser: Safari 3 or higher, or Firefox 3 or higher; 3rd Party Cookies must be accepted
• Player: QuickTime Player 7 or higher, or Flash Player 9.1 or higher
• Bandwidth: Minimum 128 kb/s; Recommended 512 kb/s
• Adobe Reader 9 or higher
• Java 1.4 or higher

Atomic Learning, Inc. recommends that the customer has internet bandwidth speeds of 512 kilobits per second or greater. Atomic Learning Inc’s website performance may vary for the customer if the customer has any additional internet bandwidth consumption taking place.

You will need to install Flash 9.1 or higher on each individual computer that an assessment will be taken on. iPad devices currently do not support Flash; therefore, iPads cannot be used to take an assessment.

Note: QuickTime versions 7.6.6 - 7.6.9 for Windows may exhibit poor sound quality when closed captioning is enabled. Atomic Learning recommends using QuickTime version 7.6.0 until this issue is rectified by Apple in a future release.

Try to log into Atomic Learning. If you use the wrong information you will be directed to the log-in error page. Enter the e-mail address for your account in the space provided and instructions for recovering your password will be sent to you.

Use the Find an Answer to a Tech Question module:

• Login to Atomic Learning.
  
  
• On the home page, click the plus [+] button to expand the module if it isn’t already.
  
  
• Enter keywords or a simple question to search for relevant tutorials.
  
  
• Use the filters below if desired. Click the Search button to see your results.
  
  
• If too many results are returned, you may modify your query terms or filter further with the dropdown menus in the left-hand column.

View a tutorial on Finding an Answer to a Specific Question

Q: I'm using the latest version of QuickTime on a PC and my movies aren't playing well or I'm experiencing sound quality issues. What should I do?

A: You can choose to view the movies in Flash, disable closed captioning, or uninstall QuickTime and install version 7.6.0.

Q: I have an older version of QuickTime on my Mac and my movies aren’t playing in either QuickTime or Flash. What should I do?

A: On some Intel-based Macs, QuickTime version 7.2 affects the computer’s ability to play web-based videos. Unfortunately, this version can also impact other applications.

Please try another browser, such as Firefox, to see if the issue still exists. If needed, install the newest version of QuickTime.

With the player window closed, click My Profile & Settings at the top right of the page. Change the desired preferences and click the Save button. Close the preferences window.

View a tutorial on Setting your Preferences

When uploaded to Atomic Learning, all video files are converted to .flv (Flash) movie format that cannot be viewed via QuickTime. To view these videos, change your player preference to Flash:

Login to Atomic Learning

On the home page, click 'My Profile & Settings' in the upper right corner of the page.

In the window that appears, select 'Flash' in the 'Preferred Movie Format' dropdown menu.

If you do not have an individual login, you may not be able to change your own preferences and should contact your Atomic Learning administrator.

View a tutorial on Setting your Preferences