Frequently Asked Questions
What do I get with an Atomic Training subscription?
- Access for a full calendar year to the Collection of tutorials you subscribe to
- Access to all additional tutorials added to that specific Collection throughout the year
- Just-in-time software training
- Valuable educational resources
- Online Newsletter and Tips
What are the requirements for using Atomic Learning tutorial movies?
A: You will need a Web browser and either the Flash or QuickTime plugin to view the tutorial movies.
PC:
- Operating System: Windows XP SP2, or Windows Vista
- Browser: Internet Explorer 7 (http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx) or higher, or Firefox 3 (http://www.mozilla.com/firefox) or higher
- Player: QuickTime Player 6.5.2 (http://www.apple.com/support/downloads/quicktime652forwindows.html), or Flash Player 9.1 (http://www.adobe.com/go/gntray_dl_getflashplayer) or higher
- Bandwidth: Minimum 128 kbps, Recommended 512 kbps
- Adobe Reader 6.0 (http://www.adobe.com/go/gntray_dl_get_reader) or higher
- Java 1.5(http://www.java.com) or higher
Mac:
- Operating System: Mac OS X 10.4.11 or higher
- Browser: Safari 3 (http://www.apple.com/safari/download/) or higher, or Firefox 3 (http://www.mozilla.com/firefox) or higher
- Player: QuickTime Player 7 (http://www.apple.com/quicktime/download/) or higher, or Flash Player 9.1 (http://www.adobe.com/go/gntray_dl_getflashplayer) or higher
- Bandwidth: Minimum 128 kbps, Recommended 512 kbps
- Adobe Reader 9 (http://www.adobe.com/go/gntray_dl_get_reader) or higher
- Java 1.4 (http://www.java.com) or higher
Atomic Training, Inc. recommends that the customer has internet bandwidth speeds of 512 kilobits per second or greater. Atomic Training Inc’s website performance may vary for the customer if the customer has any additional internet bandwidth consumption taking place.
I have forgotten my password. How do I log into Atomic Training?
A: Try to log into Atomic Training. If you use the wrong information you will be directed to the log-in error page. Enter the e-mail address for your account in the space provided and instructions for recovering your password will be sent to you.
How can I find the answer to my question or a specific tutorial?
A: Use the Find an Answer to a Tech Question module:
- On the home page, click the plus [+] button to expand the module if it isn’t already.
- Enter keywords or a simple question to search for relevant tutorials.
- Use the filters below if desired. Click the Search button to see your results.
- If too many results are returned, you may modify your query terms or filter further with the dropdown menus in the left-hand column.
I'm having a problem with QuickTime. What should I do?
Q: I installed QuickTime 7.2 on my Mac and my movies aren’t playing in either QuickTime or Flash. What should I do?
A: On some Intel-based Macintoshes this version of QuickTime affects the computer’s ability to play web-based videos. Unfortunately, this version can also impact other applications.
Please try another browser, such as Firefox, to see if the issue still exists. If needed, downgrade to QuickTime 7.1.6 for Mac.
Q: I'm using QuickTime 7.x on a PC and my movies aren't playing well. What should I do?
A: You can choose to view the movies in Flash, or you can uninstall QuickTime 7.x and install QuickTime 6.5. Download QuickTime 6.5